Hospitality & Tourism

We are on the look-out for a professional and engaging Front Office Duty Manager to join our team at Cooinda Lodge Kakadu, in the heart of the Kakadu National Park.If you thrive in a dynamic tourism environment, take pride in delivering great guest experiences, and want to live and work in one of Australia's most iconic natural settings - this could be the role for you. <h3>Benefits</h3><ul style="list-style-type:disc;"><li>Competitive Salary&nbsp;&nbsp;</li><li>Full time and ongoing position</li><li>Work in one of Australia’s most iconic tourism destinations</li><li>Career development and progression opportunities</li><li>Employee discounts on tours and accommodation worldwide</li><li>Supportive and inclusive team culture</li></ul>&nbsp; <h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li style="text-align:justify;">Ensure a smooth and efficient experince delivered to all guests at registration, during their stay and at check out.</li><li style="text-align:justify;">Provide a variety of options and services in accordance with the needs of the current guest</li><li style="text-align:justify;">Ensure relevant promotional material is current and displayed neatly</li><li style="text-align:justify;">Ensure all written correpsondence is updated and information is available to guests daily</li><li style="text-align:justify;">Regularly check the work area and advise of any maintenance issues</li><li style="text-align:justify;">Assist in the coordination of departments and discuss information about departmental direction</li><li style="text-align:justify;">Carry out assigned promotional programs</li><li style="text-align:justify;">Assist Retail tea as required, including orders, restocking, deliveries and inventory updates</li><li style="text-align:justify;">Maintain strict security procedures with issue of room keys and guest confidentiality</li><li style="text-align:justify;">Contribute to maximum occupancy of the hotel by maintaining accurate rooms' inventory control system</li><li style="text-align:justify;">Assist in maximising room revenues thorugh effective utlisation of room rates and promotional packages.&nbsp;</li><li style="text-align:justify;">Conduct regular room and property inspections to ensure product is to standard</li><li style="text-align:justify;">Complete Night Audit tasks according to Lodge guidelines and standards ensuring all paperwork is attached to documentation</li><li style="text-align:justify;">Lead by example in attending to guests and staff</li></ul> <h3>Qualification & experience</h3><ul style="list-style-type:disc;"><li style="text-align:justify;">Relevant qualification of diploma or bachelor degree</li><li style="text-align:justify;">1-2 years' experience in current role or similar</li><li style="text-align:justify;">Previous experience living and working in remote indigenous areas</li><li style="text-align:justify;">Strong working knowledge of Opera PMS</li><li style="text-align:justify;">Working knowledge of Respac</li><li style="text-align:justify;">Previous experience in cash handling and end of day accounting procedures</li></ul>&nbsp;

Annual

Join our Front Office team in managing day-to-day operations and delivering exceptional service to guests in a truly unique and stunning location.

Front Office Duty Manager

Full time

Quest Melbourne Airport is a reputable serviced apartment accommodation provider catering to both corporate and leisure travellers. The property is committed to delivering high quality guest experiences, maintaining strong operational standards, and ensuring the efficient management of all hotel functions. The business now seeks an experienced Hotel or Motel Manager with experience as a Duty manager to oversee daily operations and lead the team in Tullamarine, VIC.This role offers stable full-time employment with competitive remuneration between $79,000- 89,000 Annually plus superannuation, meaningful responsibility in the daily operations of a successful hospitality business, providing valuable hands-on experience in guest services, reservations, and accommodation management.Task &amp; responsibilities<ul><li>Manage organise and control overall accommodation, reservation, reception, room service and housekeeping activities</li><li>Efficiently manage guest arrivals and departures, ensuring smooth check-in and check-out processes while providing a welcoming experience.</li><li>Handle all reservations via phone, email, and online booking platforms, ensuring accurate purchase orders, record keeping and timely follow-ups</li><li>Provide high-quality customer service, handling guest inquiries, special requests, and resolving any issues to ensure satisfaction</li><li>Supervise and delegate duties to supervisors and prepares work schedule for them</li><li>Control and manage expenses of all motel departments</li><li>Accurately process guest payments, including cash, credit card, and online transactions, and maintain detailed billing records</li><li>Actively take part in Sales Activity within the hotel including referral of lead to the Sales office</li><li>Liaise with housekeeping to ensure rooms are ready for guest arrivals and coordinating room cleanliness and maintenance.</li><li>Perform all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and motel requirements</li><li>Assist guests with local information, directions, restaurant recommendations, transportation arrangements, and tourism activities</li><li>Handle guest complaints or concerns professionally and efficiently, aiming to resolve issues in a timely manner.</li><li>Supervise all sections and improvements in operation to identify opportunities to improve service standard&nbsp;</li><li>Meet regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction</li><li>Work effectively with housekeeping, maintenance, and management teams to ensure smooth daily operations and exceptional guest experiences.</li><li>Regularly update and report operational activities, guest feedback, room occupancy, and any issues that require attention or resolution.</li><li>Monitor systems development processes to ensure successful project completion</li><li>Monitor overall performance, including revenue, expenses and cost controls, ensuring alignment with business objectives.</li><li>Present operational reports on occupancy, guest satisfaction and business performance to senior management.</li><li>Oversee procurement and inventory management, ensuring cost- effective purchasing and adequate supply levels.</li><li>Manage guest services, including tourism information, transportation and external service arrangements.</li><li>Ensure good communication and cooperation between front office department and other departments</li></ul>Qualification &amp; experience<ul><li>A formal qualification in hospitality management, and 2 year relevant work experience.</li><li>Demonstrated ability to communicate clearly and professionally in fluent English, both written and verbal.</li><li>Strong interpersonal skills to engage effectively with guests, staff, and stakeholders.</li><li>Ability to work under pressure to meet strict deadlines</li><li>Proven capability to manage both front-of-house and back-of- house motel operations.</li><li>Excellent coordination and multitasking skills in a fast-paced hospitality environment.</li><li>Strong team leadership and supervision skills to ensure smooth daily operations.</li></ul>

Quest Melbourne Airport is seeking a Hotel/Motel or an experienced Duty Manager. Full-time employment with competitive remuneration.

Hotel or Motel Manager

About the roleAs the Hotel Services Manager at the Railway Motel and Function Centre in Kalgoorlie, Western Australia, you will be responsible for overseeing the supervisor of the service team. This is a full-time role that will involve managing the reception, concierge and guest services functions to ensure an exceptional experience for all of our visitors.What you'll be doingSupervising and leading a team of staff to deliver high-quality customer serviceOverseeing front office operations, including guest check-in and check-out, reservations, and handling inquiries and complaintsEnsuring the front office is adequately staffed and that all team members are properly trained and equipped to handle their responsibilitiesMonitoring inventory and supplies and placing orders as neededAnalysing guest feedback and occupancy data to identify opportunities for improvementCollaborating with other departments to coordinate guest experiences and resolve any issuesAdhering to all company policies, procedures and safety standardsExplaining and enforcing safety regulationsWhat we're looking forMinimum 2 years of experience in a front office or guest services supervisory role, preferably in the hospitality industryExcellent customer service skills and the ability to lead and motivate a teamStrong problem-solving and decision-making abilitiesProficient in using hotel management software and point-of-sale systemsEffective communication and interpersonal skillsFlexible and able to work in a fast-paced environmentWhat we offerAt the Railway Motel and Function Centre, we are committed to providing a supportive and rewarding work environment for our employees. Some of the benefits of joining our team include:Competitive salary and performance-based bonusesOngoing training and development opportunitiesDiscounted accommodation and dining for you and your familyA friendly and collaborative team cultureOpportunities for career advancement within the organisation&nbsp;Apply now for this Hotel Services Manager role at the Railway Motel and Function Centre.Please include a cover letter.Applications close on the 10/08/2026&nbsp;

At the Railway Motel and Function Centre, we are committed to providing a supportive and rewarding work environment for our employees.

Hotel Services Manager

Front Office & Guest Services


                        
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tourism

3 available jobs

Front Office Duty Manager

Hotel or Motel Manager

Hotel Services Manager